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Avaya one-x 9620 & 9630's will not disconnect

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annielou

Technical User
Sep 15, 2009
5
US
I have around 250 avaya one-x phones. on a random basis, they will not disconnect. when i use the status station xxxxx to look at the templates, it shows that the phone is in service/ off hook, even though the user has hung up the phone. this is usually discovered and reported when the use wants to make their next call.

 
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