Avaya Nortel 1120 1140 - Server unreachable

[Nortel1000]

thread1361-1484111

I've had some of these phones "die" and sent them off to a refurbisher. I don't think I get the same phones back, but maybe I do. Regardless, on the latest few phones returned here's what happens:

I have two CAT6 data connections to Netgear POE switches. Doesn't matter which cable I use the result is "Server unreachable" over and over again.

Plug in an 1120 phone, large AVAYA logo appears followed by a beep, then small Avaya logo. Firmware 0624C6R. Starting DHCP. Connecting to S1. Server unreachable. Automatically restarts over and over.

I've tried the factory reset sequence **73639[MAC]## at power-up several times and never know if it worked. Nothing seems to change.

On phones I've bought new, all I have to do is plug them in and they boot, ask for the TN, do a firmware upgrade, come to life with the keys I programmed in Telephony Manager. No problem.

Thanks for any help!

 

[snowman50]

There was an issue with these phones having the wrong firmware installed and would not connect to bcm.
Either download the firmware from avaya and use a tftp programe to upload it it to the phone
Or apply the SU patch which contains the fix go allow correct installation

 

[Nortel1000]

Thanks. I hate to expand this too far, but how would I run a tftp program to update the firmware on the phone. What is an SU patch, please?

 

[Nortel1000]

I should have posted my question in the CS1000 forum. Oh, no!

 

[Nortel1000]

Just tried to connect on a different floor/subnet and it still fails "unreachable".