AVAYA Non-EAS ACD Trouble

[VALadyTech]

Greetings All,

I'm currently having the following issue. I have a Call-center that is set-up and EAS is not enabled on the system. Therefore all of the agents exts are inputed into the hunt group/skill but anytime a agent receives a call and does not answer the call, it does not roll to the next memeber of the hunt/skill. I've tried adding a RONA vdn to the hunt/skill but once I did that if an agent does not answer the call it, the system puts ALL of the agents of that hunt/skill into AUX. What's happening?

 

[dufus2506]

Is the hunt group setup as AAS? (Auto Available)

I don't know, but I think that might happen in an AAS hunt group.

Carpe dialem! (Seize the line!)

 

[AvayaTier3]

hardware platform? Definity / CM software version

and it would not hurt to cut and paste your 1st page of the hunt-group programming.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com