Avaya Modular Messaging question

[jacobleightaz]

I have an issue when someone leaves a voicemail for a Modular Messaging user where the voicemail will interupt the caller and state if you want to continue your message hit 2, to re-record press 1. This sounds like the voicemail has lost audio stream for the call. Has anyone experienced this problem? How do I go about troubleshooting this one?

 

[KenMeans]

Is this on all mailboxes or just one? And if it just one is it the same person causing talk-off?

What type of integration are you using and what is the software levels on the MM

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[jacobleightaz]

It's not just one person. We have this happening in Washington DC, Charlotte NC and Indiana. Our software version is 3.1. We have QSIG trunks between our PBX's and Modular Messaging.

 

[KenMeans]

Check the VMSC to see what codex you are using for the MM system.

With as many MM's as we have out in the world i have heard of this but only using IP connections not T-1.
Do you ever get messages that sound bad or garbled ? It may also be the trunks from the CO.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[jacobleightaz]

Where is it I should look for the codec? Audio Encoding or PBX or ?

 

[KenMeans]

audio encoding

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[jacobleightaz]

It is set to Microsoft GSM6.10.

 

[KenMeans]

I would change it to g 711 that will give the best voice quality

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Arrk]

When we have had this happen in the past, the caller was on mute.