Avaya mini callpilot and its

[dogandbone]

Guys and Gals,

I have a mini callpilot which has gone faulty, I have purchased a new PCMCIA software card from Avaya with necessary OS software so system is back up and running, BUT I need to regenerate the old key codes to give me the necessary number of mail boxes, to do this I need either of the following

Step 1: To regenerate keycodes will require:
1) External H/W serial number or System ID of failed system.
2) External H/W serial number or System ID of new system.

I have spoken to and mailed Avaya and they have been of no help.

Now because the old PCMCIA software card is faulty and does not have any of the above numbers on the face plate can I find this info from exploring the files on the old card, i have tried but have had no luck so far finding a SN or Sys ID num, if any one can advise I would much appreciate it.

Regards
DNB

KEEP
ON
COMMUNICATING

 

[hawks]

Log into the system with Call Pilot Manager go to Configuration then Installed Options. There you should see what is installed on the sytem along with the units SN or ID number. The system ID shoul be attached to the Hardware not the software so the codes you have should still work. Let us know, good luck.