Avaya Merlin Messaging System Full

[KatW71]

Hello,

My head is about to explode. Please Help!

Our company voicemail is possessed or their are gremlins in the system. I have had to clear the messages for all extentions not belonging to anyone in the office every day for over two weeks. Now the problem is, every day the system says it is full. I started again yesterday at ext 1 and went all the way up to ext 2300. Most of course were not assigned and everythying else has no messages. We do have one phone in the back of the office that has an ext of 2200 and the phone screen says there is 69 messages, but when I go to check that ext, it says it is unassigned. So here is my questions 1. How do I get it so the system is not longer full, am I missing something? Also how do I get the messages off one specific phone?

Thank you in advance,
Kat

 

[merlinman]

Those messages may be associated with an extension that is no longer in your phone system, but was at one time, and 2200 is now connected to that port in your phone system.

The best way to know exactly what you are dealing with is to do a Mail Box Report. If you connect with the SYS ADMIN software (through your LAN), you should be able to get to this. If not, you may need a technician to look at it remotely.

http://home.comcast.net/~merlinman

 

[exsmogger]

Maybe it was assigned as one of the general delivery mailboxes. Login to 9991, 9992, 9993 and 9994 to see if that's where the messages are stacked up.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[KatW71]

Thank you both for the help. The first one would be great except the software is not uploaded and the person who could help me with that is not here.

I tried the second suggestion and there were no messages on any of those exts.

I will keep trying.

 

[CarGoSki]

Log into the admin box and goto mailboxes. Enter in 10 as the mailbox and cycle through them by pressing # for next mailbox. You can then write down all the mailboxes built and check them one at a time to see if they have too many messages. I think I have that right

The easiest way is what merlinman said.

 

[merlinman]

Actually, with Merlin Messaging "....and cycle through them by pressing # for next mailbox...." does not work.

Many times I wish it did, but alas, another design improvement that killed a neat feature.

http://home.comcast.net/~merlinman

 

[CarGoSki]

gotcha

 

[KatW71]

Thank you all for your help. We wound up having to call in a technician. It was not something we could access. He was able to fix it, accept for that mystery ext of 2200. LOL! That phone still says it has 68 messages.

 

[merlinman]

The Voice Mail could be remotely accessed and a report made showing those messages. OR, at least that's where I would start.

http://home.comcast.net/~merlinman

 

[cvrbob]

you haven't said what type of phone you have.
have you done a program delete on the phone ?

Menu
mess
delete