Avaya J169 and J179 SIP phones message button configuration on IP Office Server Edition 11.0 SP 1

[Eric L]

I have encountered an issue with a customer who has deployed a large number of Avaya J-series SIP desk phones, mainly J169 and J179 models. They are registered and working but when they have a voicemail the message button doesn't route anywhere. I ran System Status Application and when the button was pressed nothing happened.
You can't configure the message button in manager so I am thinking it needs to be in the 46xxsettings.txt file. The customer's current 46xxsettings.txt file does not have specific phone configuration for J169 or J179 phones but it does for J129 sets which they also use. They want to route the message button to their AVST voicemail x6000. How do I go about doing this?
Any advice or guidance would be greatly appreciated.

 

[TouchToneTommy]

Change Voicemail Type to Group Voicemail and select the Voicemail Group in the dropdown for Voicemail Destination

 

[sizbut]

If their 46xxsettings.txt file is as you describe then they will be missing also all the J169/J179 features.

Take a copy of their 46xxsettings.txt file and then delete it from the system. The system will start using its own auto-generated settings file which will contain settings specific to the J169/J179 phones including the voicemail destination setting.

Meanwhile, using a browser, you can view and save yourself a copy of the auto-generated file. Compare it to the customer one and see if you can spot any custom settings that the customer might want to retain. Create a file called 46xxspecials.txt and add those to that file and upload it to the system. [In reality, I would just wait for the customer to report anything like we've lost our custom screen saver and if so, work out what settings they were using to do that].

Of course, the phones will need to be rebooted to start using the new files.

Stuck in a never ending cycle of file copying.

 

[gwebster]

They should also NOT be using their own 46xxsettings.txt. Use the autogenerated one and add any custom mods in the 46xxspecials.txt.