Avaya J139 Phone: Need to add # end of every dial number to make call

[sanniadnan]

Hi guys, we have J129, J139, Vantage Phone, Equinox, VC and other models of phones with IP Office SE. The problem is from J139 phone only, we need to add # end of a dial number to make call. Without # call is not trigger. Other than J139, all are working fine without #. Any thought about how to remove this? Thanks.

 

[vfotineas]

What short code do you use to make calls?

 

[sanniadnan]

Hi vfotineas, thanks for your reply. I've solved the issue with dial count and time values.