Avaya IX Workplace - Bridge appearance

[cohiba274]

Hello,

Is there anybody else having issues with Avaya IX Workplace and bridge appearance?
Our issue is that when using IX Workplace, we don't get notified when a call is incoming on a BLA line.
To be honest we never tested since we got IX Workplace setup but now we need that feature.
I checked the logs on SBC, IPO and Sysmon and I couldn't find anything relevant, for me.
I know there is a lot of information missing in my question but I'm going fishing.

Thanks!

 

[jamie77]

Only handsets have appearance keys. This is not a feature of IX that I am aware of.

There are still lots of reasons why a phone is better than a softphone application.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[cohiba274]

Hi Jamie, I agree.

I'm looking on Avaya's support site and a KB (SOLN328545) says "Bridged appearances are button programming features and will not work on SIP Clients (i.e. Equinox)."

But, looking at other KB articles (SOLN310884), there are stuff like:

Details
IX Workplace for iPhone - Bridged Appearances ring when set to no ring
Worked before app updated to 3.8.4.

Problem Clarification
IX Workplace for iPhone - Bridged Appearances ring when set to no ring

Cause
software bug

Solution
Fix is in 3.8.9.
Release date is scheduled for June 9th. Subject to change.

There is also a KB (SOLN353658) stating:

Supported feature buttons:
Call Forward Busy / No Answer
Call Forward All Calls
Enhanced Call Forwarding
BLA <----------
SAC on/off
EC500 on/off
Automatic Callback
Exclusion on/off
Call Park
Call Unpark
Call Pickup
Call Pickup Directed
Call Pickup Extended

 

[qtelcom]

That's for the juicy CM/Aura platform, they get so much more from IX Workplace than the IPO platform.

 

[cohiba274]

Thanks guys, I guess I will have to setup another VPN phone