Avaya - Issues with ANI information not being sent for screen pop

[vijaykumer23]

We had our 8xx numbers ported this morning from our old T1 trunk groups in one location on CenturyLink to our new SIP carrier, Granite. All calls are flowing normally, however the call center agents are not getting screen pop in CCE because it seems the ANI information is not being sent. I can see it incoming into the SBC which is sending it to the Session Manager, but does not get to the agent. We need this resolved asap.

Also, if you dial an 8xx number and dial by extension, we are getting this error on avaya one-x: anonymous@anonymous.invalid

What needs to be changed in order to resolve this issue? Any help is much appreciated.

Thanks in advance.

 

[intrigrant]

We need this resolved asap

Call AVAYA and use your IPOSS contract instead trying to get free help with a little chanche to get a helpfull answer within a reasonable time.

 

[sizbut]

Did you say "Session Manager" - this is the wrong forum then.

Stuck in a never ending cycle of file copying.