Avaya IPOCC Wallboard Issues 1

[DaniWG]

Hi ...

two issues i need an advice on it:

1. when drag some statistics message appears "The statistics is not available for selected entery"
2. under topic statistic " totNDoneOutCCShift T" (Number of outgoing conversation per shift), the count is 0. the agents makes more
than 100 calls as an outgoing. why this value is zoro count.

Thanks

 

[janni78]

Do they select the Topic when they dial out?

Otherwise it's just counted as an outgoing call on the agent.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

Hi Janni78 ..

How they can select the topic when dial out ? the topic number is 7002.

Thanks

 

[janni78]

In the CCUI you can check ACD calls and select topic when dialing out.

Haven't found it in the WebUI though.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

Hello Janni78 ...

As this way you mean .

Thanks