Dear Team
Appreciate your support.
We are migrating from Avaya IPO 500 V2 and Avaya IPOCC Environment to Avaya IPO Server Edition and Avaya ACCS.
Currently Our Call Center Call Flows were configured in Voice mail from there the call is forwarded to Specific Destination in Avaya IPOCC.
In Avaya IPOCC It will Check Agents Availability, if Available, call will be assigned to Agents or else call will remain in Queue till agents are available.
Now coming back to Avaya ACCS how can I achieve this?
I have already created CDN’s, Skillsets and Supervisors and Agents. I am struck with scripting. i.e. how to collect the call coming from VMPro and assigned to skillset.
Regard
Appreciate your support.
We are migrating from Avaya IPO 500 V2 and Avaya IPOCC Environment to Avaya IPO Server Edition and Avaya ACCS.
Currently Our Call Center Call Flows were configured in Voice mail from there the call is forwarded to Specific Destination in Avaya IPOCC.
In Avaya IPOCC It will Check Agents Availability, if Available, call will be assigned to Agents or else call will remain in Queue till agents are available.
Now coming back to Avaya ACCS how can I achieve this?
I have already created CDN’s, Skillsets and Supervisors and Agents. I am struck with scripting. i.e. how to collect the call coming from VMPro and assigned to skillset.
Regard
