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Avaya IPOCC calls stuck in queue with available agents

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Irshad78

Irshad78

IS-IT--Management
May 16, 2016
110
SA
Team,

Avaya IPOCC version 10.1 Calls stuck in queue with available agents and even no ringback to calling customers, sometime calls stays a minimum 30 secs to max few minutes till it route to an Agent, Thing will get normal Once we reboot sever and everything will work normal for 3-4 hours before problem coming back.

All Service and TTrace Monitor is normal.

Please help..
 
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