Avaya IPO 500 SMTP problem 1

[MoJHK]

Dear expert,

The voice mail to email run into problem, the log is:

2021-04-30 2215246mS PRN: Monitor Status IP 500 V2 11.0.0.0.0 build 849
2021-04-30 2215247mS PRN: LAW=U PRI=1, BRI=0, ALOG=0, VCOMP=32, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=2 TYP=3) 1-X=0 CALLS=0(TOT=17)
2021-04-30 2263266mS PRN: Confer DSP: channel 0: allocated DTMF detector 0, 23 free
2021-04-30 2263266mS PRN: Confer DSP: channel 0 enabled DTMF detector 0(0)
2021-04-30 2267240mS SMTP: SMTPServer woken up... Session 00000000 Client 00000000 State 0 Q Size 1 current_message 00000000
2021-04-30 2267240mS SMTP: SMTPServer Initialise Session...
2021-04-30 2267240mS SMTP: SMTPServer Initiating FQDN resolution for [smtp.gmail.com] using configured DNS server.
2021-04-30 2267240mS SMTP: SMTPServer snoozing...
2021-04-30 2267279mS SMTP: SMTPServer callback invoked from DNS server.

Customer did not receive the email, any suggestion?

 

[TouchToneTommy]

Go to the Services tab in Monitor, check SMTP
Reboot the IP 500
Do the test again, and follow the SMTP information to see what gmail says when the IP 500 tries to send an email

 

[Qzwsa]

Your trace doesn't show any actual communication with gmail.

First SMTP line is - "Yup, got a message to send."
Then - "Let's get this party started."
- "Who the heck is 'smtp.google.com'?"
- "Waiting...."
- "Ah, you got an answer?"

Then stop.

Where's the rest of the log? All you've got is the IPO pulling DNS for your SMTP server. Where's the problem?

TTT says to check off the SMTP option, which is correct, but already done. There is also an option (under Services) for DNS that you can enable, as well as one for embedded voicemail - email (under Call).

- Qz

 

[icet500]

Seems like IPO couldn’t resolve smtp.gmail.com
Make sure that you have dns configured under system>DNS.
Then make sure you have an IP route to the dns if its not in the same network. Then make sure you have IP route to the internet.

I am assuming you are using embedded vm.

 

[IamaSherpa]

@icet500 is right, try with the ip address: 108.177.126.109 and the related IP route

 

[MoJHK]

This problem was fixed after change the login password of the Gmail smtp.
Gmail stopped the IPO login the Gmail account with the old password.

Thanks for all your suggestions!!