Avaya IP406 - A few quirks

[Maakus]

Hello all,

Trying to work out these issues with IP406DS:

1. Using Force Account Code to dialing (when I use 9 to get trunk, analog, the system prompts for a code. The code is then entered but the system does not respond; How should this work?? See the config:
Code: 9N
Feature: Dial
Telephone: N
Line Group: 0
FAC: Not checked

2. Intermittently, when the 9 is dialed to get a trunk the system displays External. At this point it dials out; other times is drops...Any idea why this is...

3. We are using the voicemail pro client. I am not seeing an autoattendant option with this voicemail feature. Can I configure AA with this option? Can someone please provide a little guidance??

Thanks

 

[RodneyMcSnow]

Looks as though the Short Code is correct however, you must check the Force Account Code in the Short Code if you plan to force all users to enter a code BEFORE they dial.

Also, check each USER under the following TAB to ensure that FORCE ACCOUNT CODE is checked: Select the USER, TELEPHONY TAB, SUPERVISOR SETTINGS, FORCE ACCOUNT CODE.

Lastly, Create Account Codes in the system.

Save programming and you should be good to go.

Below is some info on ACCOUNT CODES:


Account codes are commonly used to control cost allocation and out-going call restriction. The account code used on a call is included in the call information output by the system's call log. Incoming calls can also trigger account codes automatically by matching the Caller ID stored with the account code.

Once a call has been completed using an account code, the account code information is removed from the user's call information. This means that redial functions will not re-enter the account code. The maximum recommended number of accounts codes is 1000.



Setting a User to Forced Account Code

1. Receive the system configuration if one is not opened.

2. In the left-hand panel, click icon large user User. The list of existing user is shown in the right-hand panel.

3. Double-click the required user.

4. Select the Telephony tab.

5. Tick the Force Account Code option.

6. Click OK.

7. Merge the configuration.



Forcing Account Code Entry for Specific Numbers

Account code can be set a being required for any dialing that matches a particular short code. This is done by ticking the Force Account Code option found in the short code settings. Note that the account code request happens when the short code match occurs. Potentially this can be in the middle of dialing the external number, therefore the use of X wildcards in the short code to ensure full number dialing is recommended.



Entering Account Codes

The method for entering account codes depends on the type of phone being used. Refer to the relevant telephone User's Guide for details.

· Account Code Button
The Account Code Entry action (User | Button Programming | Emulation | Account Code Entry) and Set Account Code action (User | Button Programming | Advanced | Set | Set Account Code) can be assigned to a programmable button on some phones. They both operate the same. The button can be preset with a specific account code or left blank to request account code entry when pressed. The button can then be used to specify an account code before a call or during a call.

· Phone Manager
The Phone Manager application can be used to enter account codes before or during calls. For full details refer to the Phone Manager documentation.

· To enter an account code before making a call or during a call select Actions | Account Code. A valid account code can then be selected from the Account Code drop down.

· The Account Codes tab can be used to create icons to speed dial specific numbers and account codes that are regularly used.

· Setting an Account Code using Short Codes
The Set Account Code feature allows short codes to be created that specify an account code before making a call.

· Show Account Code Setting (System | Telephony | Telephony)
This setting controls the display and listing of system account codes:

· When on:

· When entering account codes through Phone Manager, users can select from a drop-down list of available account codes.

· When entering account codes through a phone, the account code digits are shown while being dialed.

· When off:

· Within Phone Manager the drop-down list of available account codes is not usable, instead account codes must be entered using the Phone Managers PIN Code features.

· When entering account codes through a phone, the account code digits are replaced by s characters on the display.



IP Office Server Edition Account Code Management

Accounts codes configured on IP Office Server Edition are shared by all systems in the network.







© 2012 AVAYA
15-601011 Issue 29.r.–
10:14 AM, Friday, November 02, 2012
(account_code_settings.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

mkMSITStore:C:\PROGRA~1\AVAYA\IPOFFI~1\MANAGER\Manager.chm::/account_code_settings.htm
Last Modified: 5/2/2012

 

[intrigrant]

To be honest, according to your questions you know little to nothing of IP Office.
This is not a learning site, then you must go to

http://www.avaya-learning.com

unfortunally for you the IP Office 406 is a discontinued product so there will be little content available for the IP 406.
My advise is to use google, there are very good youtube instructional video's which will be a lot more helpfull as this forum.
This reply is not to offend you as a starter but just a advise to get you up and running as quickly as possible.