Avaya IP Phone 9611G 1

[stownsend]

I have 8 of the model 9611G phones. I have provisioned 6 of them without issue. Two of them are giving me a bit of trouble.

I have powered on these 2 phones, and at the prompt, hit * to enter the mute CRAFT # command and then proceed to clear the phones. Upon reboot, it takes me to the screen where I enter the extension and password.

Once I enter the extension and password and hit enter, the phones freeze. They stay on this screen for a few minutes then reboot. Once they reboot, they just get stuck in a rebooting loop.


Any ideas or thoughts on this would be greatly appreciated.


Thanks

S

 

[stownsend]

Looks like these were connected to a CM System with v4.5.2 firmware (not sure if SIP or not)

I got the 6.6.4 (which includes 6.6.1) and was able to upgrade those to units to 6.6.4 and it connects to the IPO system
After the 6.6.1 -> 6.6.4 upgrade they function normally.

Thanks!