Avaya IP Office to Mitel

[slim187m]

Just a few questions as to how well the Mitel system(s) perform.
1st off, are they competitively priced?
Are they not too hard of a sell?
Are they dependable?
Do they have many software-bug problems?
Will they require a significant amount of training time to learn?
How about feature rich?
Lastly, how's their support?
Appreciate any candid feedback provided

 

[Vinz9175]

Just a few questions as to how well the Mitel system(s) perform.
1st off, are they competitively priced?
-> Mitel support 4 platform. i know MivoiceBuisness, 5000 and 400. All have specific license price. Contact Mitel for commercial information
Are they not too hard of a sell? -> Sorry it's not my part. But has i know we don't have problem
Are they dependable? -> no
Do they have many software-bug problems? If you use Mitel product with good versions, bug are very rare
Will they require a significant amount of training time to learn? -> you need certification to work with them .
How about feature rich? There are very good on the Unified communication
Lastly, how's their support? -> correct
Appreciate any candid feedback provided

 

[amriddle01]

The MiVoice office 250 (Mitel 5000) works out about the same as the IPO.... perhaps slightly more on average, but cheaper when you go into remote phones etc.
It doesn't scale as well requiring a separate processor module above 80 or so IP phones (75 officially I think), the built in VM is better than embedded on the IPO and scales higher, but beyond that it has nothing to compare with VM Pro really. Also the system is not as flexible as the IP Office, it typically does something or it doesn't, not as many workarounds available.

The MiVoice business (3300) is much more expensive, but it's a different market really, more what Avaya CM/Aura would cover.
It has some odd quirks and limitations that seem to defy logic, but it's good at what it does it just costs more to do it.

 

[slim187m]

Thank You for the feedback guys. Just trying to prepare for a potential x-over depending on how the next release of IPO turns out...

 

[tlpeter]

The 3300 ins't even that much more expensive Amriddle.
We sell both and at the moment the IPO isn't winning any deals.
The phones are better and cheaper, Teleworker is magic and UC is way better.
The 3300 isn't as flexible as the IPOffice is but than it is just a no to the customer if they want something that isn't possible.

BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

We find it much more expensive given our average quotation. We just installed a large one (customer with 800 user over many sites) and even versus server edition it was 20% more expensive, but they were pre-decided on the Mitel so it didn't even get proposed

 

[Billz66]

1st off, are they competitively priced?
- perhaps not when the handset count gets low
- once you get to 50-100 then they would be more competitive
- UCC licensing allows for very feature rich bundles to be applied
Will they require a significant amount of training time to learn?
The avays IPO is childs play , where we installed them the customer would do everything afterwards by themselves
- we would only get called for major faults
The Mitel isnt like that , its more similar to a large NEC pabx , where you really need a basic idea of what you are doing.
Once you get COS sorted and understand what the system can ( and cant) do , its relatively quick to install.
- we have a standard set of base forms that we install, leaving only user data
- with the new Micollab AD sync and single point or flow through it becomes simple to add 100's of users quickly


Vinz9175 Are they dependable? -> no

I would say for a pabx with hard drive then yes they are pretty good ,Compared to older NEC small systems with No moving parts perhaps not as reliable , those only had problems when they got wet or had issues with lightning.

Now that the 3300 is virtual or has a SSD HDD ,they are better .

I think since 2008 we have changed out more IPO with faulty power supplies ( and the stupidity of having to change out the chassis for some upgrades) than we have changed HDD's in 3300 ( we dont deal with anything but 3300's).

Do they have many software-bug problems?

again i would imaging most suppliers have bugs , at least if you keep up swas you get free upgrades
- biggest issues are with contact centre

bets feature by far is teleworker , once main site server is set , being able to connect a phone to a customer's system for fault finding makes a techs life simple.

We now provision virtual systems remotely , and can test full functionality

If I never did anything I'd never done before , I'd never do anything.....