Avaya IP Office R10 Outgoing calls not working

[Bidemi]

Hello,

Outgoing calls has been working initially, then suddenly it stopped working.

Using Avaya 1608,once an agent makes an outgoing call,when the recipient picks the call,the call drops.

Short codes for outgoing calls has been created.

We are thinking it is E1 line provider issue but we need proof that the issue is not from avaya.

Has anyone experienced this before?

Thanks in advance

 

[janni78]

What does the monitor logs say?
Who is disconnecting the call and why?

"Trying is the first step to failure..." - Homer

 

[Bidemi]

Monitor sees that the Call is "Unobtainable".

Nobody disconnects. once a number is called an it is picked,it drops and monitor shows it as "unobtainable

 

[janni78]

One of the ends has to trigger the disconnect, it doesn't just disappear.

"Trying is the first step to failure..." - Homer

 

[Bidemi]

Yes you are correct but how do we know if it is Avaya that is triggering it?

because the same line is working on an analog phone which is also connected to IP Office.

It is really confusing as this has never happened before.

 

[janni78]

That's what the monitor log shows, either your sending a disconnect or receiving it.

"Trying is the first step to failure..." - Homer