Avaya IP Office Contact Center SIP Regestration Expired

[Jorge79]

Hi ...

I have IPOCC 10.1 Ruining well. the customer complains error in UI, and after I restart the IPOCC Server, and call the topic number 7002 it's hang up, nothing. check the system status found that sip extension is registered, also IPOCC is connected and there is no problem as agents can log in and logout, when check in the system status found the following:

there are no problems in Lic either in IPOCC Server or in IPO, I delete the SIP Extension and create it again but with no result.
also from Agent UI I can dial using the toipc. Strange Issue !!!
What is WRONG!!!! all is right and there is nothing error.

 

[Jorge79]

Solved ...

1. Delete the SIP Extension and create it again
2. Create new SIP Certificate for IPOCC.

Thank @janni78