Avaya IP Office Call Reporter unable to schedule reports

[Jeff T]

Hi everyone,

I just encountered an issue with scheduling reports on Avaya IP Office Call Reporter.
I've read through a few posts and followed some steps such as changing the log on password for the IPOCCR printer discovery service, clearing the Windows event logs, restarting the server, but the issue still persists.

The scheduled reports have been running OK for a few years but suddenly one day the reports stopped being sent out.
At first glance the status is green and all services are up, but when I click to change task settings in the Scheduler, an unexpected error occurs.
When the error occurs, the printer discovery service goes into the stop state.

When this happens, the application log in the Windows 2008 server shows this:

System.ApplicationException: PrinterDiscoveryService.VerifySchedulerTask failed ---> System.Web.Services.Protocols.SoapHeaderException: System.Web.Services.Protocols.SoapHeaderException: Server unavailable, please try later ---> Avaya.SBCC.Services.ServiceContracts.Exceptions.PrinterServiceException ---> System.Runtime.InteropServices.COMException: The request is not supported. (Exception from HRESULT: 0x80070032)
at VistaTaskScheduler.ITaskFolder.GetFolders(Int32 flags)
at Avaya.SBCC.SBCCWindowsTaskScheduler.WindowsTaskScheduler.GetScheduledTaskFolder(ITaskService taskSchedulerClass)
at Avaya.SBCC.SBCCWindowsTaskScheduler.WindowsTaskScheduler.VerifyVistaSchedulerTask(ScheduleTask scheduledTask)
at Avaya.Sbcc.Printer.Discovery.PrinterWebService.VerifySchedulerTask(ScheduleTask scheduleTask)
--- End of inner exception stack trace ---
at Avaya.Sbcc.Printer.Discovery.PrinterWebService.VerifySchedulerTask(ScheduleTask scheduleTask)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Avaya.SBCC.WebClient.ServiceAgents.printerDiscoveryService.PrinterDiscoveryService.VerifySchedulerTask(ScheduleTask scheduleTask)
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.VerifySchedulerTask(ScheduleTask task)
--- End of inner exception stack trace ---
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.VerifySchedulerTask(ScheduleTask task)
at Avaya.SBCC.WebClient.BusinessLogic.PrinterServiceManager.VerifySchedulerTask(ScheduleTask task)
at Avaya.SBCC.WebClient.BusinessLogic.ScheduledTaskBase.VerifyTask(TaskType taskType, Int32 taskId)
at Avaya.SBCC.WebClient.BusinessLogic.ScheduledTaskController.VerifyTask(TaskType taskType, Int32 taskId)
at Avaya.SBCC.WebClient.FrontEnd.Schedule.SelectReport(TaskType type)

Definitely need help, hope someone here is able to help!

 

[Bucky101]

I have ccr misbehave when certain windows services are stopped. Is the print spoiler service started?

 

[holdmusic34]

spoiler is a typo for spooler.

If a print spoiler service is running then that's probably the reason!

Depending on the URI configuration the ICR can be completely ignored.

If your URI is configured to use internal data then the IP Office will look into the user's SIP tab and if you have *'s it will look into ICR.

A madman with a taste for speed.

 

[Jeff T]

Haha!!

Yes the print spooler service is running.
Oh no.. now the SQL Database is showing Communications Faulted as well... this IPOCCR is giving me a headache!

 

[derfloh]

We had two or three CCR installations that never worked well and wasn't really used.

I always had issues.

Need some help with IP Office?

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