AVAYA IP Office Auto Attendant with a call queue

[Johnny Pocono]

Hey folks..

I wanted to thank all those who helped me setup a call queue for one of my clients. Thank you..

I was just wondering if an auto attendant can be setup while using a call queue.. The call queue is working fine and my client wants to be able to have a greeting when the shop is closed due to the weather and she wants to be able to change it remotely..

Presently, the first call is answered by the dispatcher and all of the succeeding calls wait in the queue and hear a MOH message about the company..

The system is running 11.1.0.2 Essential version..

Sound doable to anyone?

Thanks in advance..

Johnny

 

[Johnny Pocono]

Well.. obviously, either of you can't answer my very simple question And instead of trying to help me, you attempt to criticize and berate me.. Shameful.. So why don't you both go strike your egos and get off this site because your both not sincerely interested in providing assistance to anyone.. You're a joke..

I'll go else ware for real professional tech support where the techs truly want to help and contribute to other peoples success..

Besides.. you didn't even understand my question.. You're not as good as you both think you are!!!

GFYS

 

[critchey]

This site isn't here for you to get free tech support. For the good of your customer you should contact a competent business partner.

The truth is just an excuse for lack of imagination.

 

[derfloh]

Many of us spent many many hours over many many years to learn the system and all of it’s options. We also gained the experience how to solve a customer request in the most ideal way.

So we expect you to tell us what you already tried to find a solution and what options you tested.

Anyway… look for incoming call Routing and time profiles or hunt group fall back and night service.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[critchey]

Actually I apologize I should of explained better like derfloh did. The reason you are getting this negative response is that you haven't actually tried to do anything yourself you are simply asking for someone to tell you how to do something. That doesn't help you learn and it can possibly take bread out of the community's mouth.

If you try to set this up, and have issues, and come back and post exactly what you did and what is not working you will get help. Ill even go as far as to give you a hint that what you were initially talking about isnt the call queue it is announcements for the group. I would not go that route to play a message for the user based on it being night/after hours. Id suggest a night auto attendant instead.

 

[Okkie26]

both not sincerely interested in providing assistance to anyone.. You're a joke..


Yeah right, and how many times was your named mentioned on the top of this page as MVP ?

 

[Johnny Pocono]

derfloh and critchey..Thank you for your responses and apology..

The IP Office I was referring to is in operation 24/7. It is a production machine and not a development box so I can not experiment and try different settings on it..

Like I mentioned in my original post before all of the negative and chastising responses came my way, the call queue handles the incoming calls just fine 24/7.. The owner wants to be able to call the KSU remotely, let's say at 9:00am, and let callers know that transportation service is shut down due to inclement weather.. As I mentioned I am not able to "experiment" on this working system..the system HAS to remain up at all times..So maybe there is no way to do this..

Hence, I posed my question to all on the forum..

FYI..

I've been in the Telecom industry for over 50 years. I started with AT&T in New York when I was 17 in 1970. I'm 70 years now and I worked on more complex systems than the Avaya IP Office.. so I'm no dummy..and would appreciate a little respect..my butt set is probably older that most of you folks..

 

[TouchToneTommy]

Use a spare DID that the owner calls into, point to a voicemail module that is password protected, where he can set a flag for inclement weather.

Route the regular incoming calls to a module that checks that flag, if it is not set transfers to the regular hunt group with queuing, but if the inclement weather flag is true, routes to an announcement, and then whatever next destination is appropriate. (if transportation services are shut down, I guess just loop the message until the caller hangs up?)

 

[critchey]

While what TTT is suggesting would work it would require VMPro. Without VMPro I don't think what you are trying to accomplish is possible.

Even with a production system you can make "test" modules and use shortcodes to test them. You are correct you wouldn't want to actually add them into the call flow but you certainly do not need to to just test them and get them working how you want.

*As for respect sir you should know better then anyone it is earned not given. If you look to the right on this page you will see the current MVPs and see I am the top contributor to tek-tips(recently not historically) and Okkie26 is 4th. We both share our knowledge, for free, on here on a regular basis. I apologized for assuming your lack of knowledge but the point stands you need to set this up and then post what does not work. TTT gave you as close to a "step-by-step" instructions you will ever see on this forum. If you try it out and have issues I will be happy to try to help you.

The truth is just an excuse for lack of imagination.

 

[Johnny Pocono]

Thank you TTT and Critchey for your responses.. I now have a better understanding of how this forum is supposed to work..

I will try the programming that TTT described and let you know how I make out..

Help would be much appreciated if needed..

Thanks again..
Johnny

 

[snowman50]

Why don’t you use the SEARCH BOX ABOVE
Type in. Closed due to weather.

Hi presto all the answers you need …