Avaya IP Office Auto Answer 1

[ShekharBhanot]

I just installed call center with Avaya IP office 500v2 R8.1. They want that the calls of customers must be auto answer through their headsets after one ring. I checked their is option only for internal calls.
Can we do it for external call too ? Help me with this ?

 

[intrigrant]

You need a button "Internal Auto-Answer" with FF as action data:

FF can be entered. In that case the button will enable/disable headset force feed operation for external calls. In this mode, when headset mode is selected but the phone is idle, an incoming external call will cause a single tone and then be automatically connected. This operation is only supported on Avaya phones with a fixed HEADSET button. Ring delay is applied if set on the appearance button receiving the call before the call is auto-connected.