Avaya IP Office + Asterisk: wrong outgoing caller ID on PRI 1

[guilty76]

I have integrated an Avaya IP Office 500 system with an Asterisk PBX.
Calls are working perfectly, both inbound and outbound.


I have a PRI line with 16 public numbers, each associated with specific internal extensions.


When I make an outbound call from an Avaya extension (e.g., extension 710), the correct public number is used (e.g., 123456710).


However, when I call from an Asterisk extension (e.g., extension 711), the call goes out using the default public number (e.g., 123456700) instead of the correct one (123456711).


What am I doing wrong? i've tried many things,but nothing has worked.
Thank you!

 

[TouchToneTommy]

The IPO will match a User's Incoming Call Route (their DID) when dialing out through ARS. The Asterisk extensions will need to dial into the IPO with different shortcodes that will direct their outbound calls through different ARS tables that specify the CID to send. For instance, when Ext. 711 on Asterisk makes a call, Asterisk needs to send something like *7112135551212 to the IPO, the IPO needs a shortcode of *711N/Dial/N/ARS:51, and ARS 51 needs N;/Dial/NS123456711/LineGroup to call out sending the correct CID

 

[Wanet Telecoms Ltd]

What is the outbound caller ID of Ext 711 in Asterisk?
Leave Trunk in Asterisk CID blank