Avaya IP Office and Delta Server

[AvayaLove]

Hi ...

I need to Install BillingFinity Software (Acoounting system), this software communicate with IP Office through delta server, In the Delta Server, I type the IP address of the IP Office in the comms screen and click the search, the delta server found the ip Office System and listed it (name, version, IP address) but the comms status is fauiler and there is no dada available on this request.
when I chek the SMDR screen on the document, I found that the SMDR field name field must contain the following path:
c:/Program Files/AVAYA/IP Office/SMDR.CSV
but this field on my installation is empty, and didnt found it (SMDR.CSV) on the IP Office folder.
Is this folder creates when install the IP Office Admin or when Install the delta server creates on the IP Office folder ?
another thing I noted in the Lines Screen that all the Analog lines, PRL, and VM channels on the IP Office I can see it.
Last in the log files this event creates:
Faild Local Connect
Could not Find Server

is this related to version, I have IP Office Rls. 8.1, and the delta Server is version 4.
I have the IP Office Admin CD 8.1 but there is no delta server software found.
if the problem is in the SMDR.CSV folder how can I install it because I reinstall manager but this folder not instlled.

Thank you for you support.

 

[hairlessupportmonkey]

Delta server stopped working on IP Office at rel 6.0

You need to get the accounting system to connect directly to the IPO and in Manager turn on SMDR on the IPO.

search the IPO Forum, there are many stories like this with various solutions.

ACSS - SME
General Geek