AVAYA IP OFFICE 9.1.12 Voicemail to Email not working HELP!

[dupolis]

HI, I have literally done over a 100 of these. gmail account. app password. setup correctly in manager. leave a voicemail.. seconds later in system status an alarm shows up "SMTP Server Communication Failure"

IP Office has a valid IP, DNS, and a default route. I also made sure port 587 is open both ways, and I have TLS checked..

this is all I get on Monitor:

531784mS LVMail: Notify: Main New: 4 Old: 0 Saved: 4
531784mS LVMail: Message recorded. Email mode(2) Addr(admin@wardamechurch.org) Locale(enu)
531784mS LVM(email): VM Email request added to queue - size = 1
531788mS LVM(email): LvmEmailManager woken up...
531788mS LVM(email): LvmEmailManager ProcessNewMessage: From(5123779020) To(Main) Mode(2)
531953mS LVM(email): Send SMTP message
531954mS SMTP: SMTPServer New Email...
531954mS LVM(email): LvmEmailManager ProcessNewMessage: Message start(81d4c) 1st read(81d4c) end read(81d79) audio(81df1) end(81df2) duration(166) audio size(29440)
531954mS LVM(email): LvmEmailManager snoozing...
531959mS SMTP: SMTPServer woken up... Session 00000000 Client 00000000 State 0 Q Size 1 current_message 00000000
531959mS SMTP: SMTPServer Initialise Session...
531959mS SMTP: SMTPServer Initiating FQDN resolution for [smtp.google.com] using configured DNS server.
531959mS SMTP: SMTPServer snoozing...
531988mS SMTP: SMTPServer callback invoked from DNS server.
531992mS SMTP: SMTPServer woken up... Session 00000000 Client 00000000 State 1 Q Size 1 current_message 00000000
531992mS SMTP: SMTPServer has resolved FQDN [smtp.google.com] to IP address [142.250.141.26].
531992mS SMTP: Initialising communications to SMTP Server [IP Address = 142.250.141.26, port 587)
531992mS SMTP: EMail list is now 1 records long
531992mS SMTP: SMTPServer Connecting... Session f1860a04 Client f183fcc8 tls 1
531992mS SMTP: SMTPServer snoozing...
546022mS PRN: Optimizing BTree Lists Completed...Started:546022 Duration:0 Size:52 Attempted:52
546960mS SMTP: SMTPServer woken up... Session f1860a04 Client f183fcc8 State 3 Q Size 1 current_message 00000000
546961mS SMTP: SMTPServer snoozing...
547168mS PRN: Activity Monitor Timed out Disconnecting Hatric = 1, channel = 4

 

[IPOTS]

Have you tried with the IP address to the gmail server? This will bypass any DNS related issues.

https://ipoffice-techsolutions.com/

 

[dupolis]

I did actually, just for shits and giggles.. even though DNS is resolving OK in the logs.. still no dice

 

[IPOTS]

Have you tried deleting the SMTP info, restarting the VMPro service and reconfiguing it?
Sounds like you have everything configured correctly.
I assume this in running on a Windows server? If so, in the control panel there is a VMPro app that you can verify the SMTP connection.

https://ipoffice-techsolutions.com/

 

[dupolis]

This is using Embedded voicemail.. sorry i should have specified

 

[IPOTS]

I can't think of anything else. There is always SMTP2Go service. It's free as long as you don't go over a certain amount of emails.
You basically point to the SMTP2Go service and use that as a relay.
Whats nice about this service you can send to any email address. Doesn't have to be part of the customer domain.

https://ipoffice-techsolutions.com/

 

[TouchToneTommy]

In Monitor, go to the Services tab and check the box for SNTP. This will give you more information other than just "SMTPServer woken up..." and "SMTPServer snoozng...

 

[budbyrd]

It was common in R9.x for the embedded vmail to email to lockup if it fails once. The only way to get it to come back online was to reboot it. The best thing you can do is setup a local mail relay to send to the external server.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'