Hello,
The standard outbound dialing for this site is 9N, using ARS 51, which sends the client's main telephone number.
I setup a separate outbound dialing code of 8N, routing to another ARS table. This ARS table has short code NSSi. When calling from an external number to a DID that is pointed at a twinned extension, the caller ID shows the originating calling party's caller ID just fine.
The issue is when ext 249 calls 265 (265 is twinned to their cell using 8N), the outbound caller Id shows unknown.
Any thought of how to resolve this?
FYI, I've tried toggling the System-->Twinning Tab option "Send original calling party information for Mobile Twinning" from on to off, with no resolution. With this setting on or off, external calls that ring a DID pointing to an ext that is twinned works fine. It's just the internal ext to ext I can't figure out.
Thanks in advance for any input...
The standard outbound dialing for this site is 9N, using ARS 51, which sends the client's main telephone number.
I setup a separate outbound dialing code of 8N, routing to another ARS table. This ARS table has short code NSSi. When calling from an external number to a DID that is pointed at a twinned extension, the caller ID shows the originating calling party's caller ID just fine.
The issue is when ext 249 calls 265 (265 is twinned to their cell using 8N), the outbound caller Id shows unknown.
Any thought of how to resolve this?
FYI, I've tried toggling the System-->Twinning Tab option "Send original calling party information for Mobile Twinning" from on to off, with no resolution. With this setting on or off, external calls that ring a DID pointing to an ext that is twinned works fine. It's just the internal ext to ext I can't figure out.
Thanks in advance for any input...