Avaya Ip 500 R11 with Avaya J139

[IPEXE]

Hi Team,

im trying to do the setup avaya j139 Sip phone with ip office ,

i have configured sip extn & user in ip office/ in telephone settings (J139) configured all the settings expected Sip server

but phones canot connect with the ip offce

Error - Logging in - Verifying Credentials / Acquiring Services

please suggest
thaks in advance

 

[teletechman]

send monitor trace with SIP options enabled. This will allow you and us to see what the system is seeing for an error.
Mike

 

[joe2938]

where are you putting the password for the phone? on the user or extension tab?

 

[snowman50]

Well I had tried setting up J series phones and had same issue.

So i disabled TLS on the system..unticked it.
Rebooted the system to take effect.

So TLS is now out of the equation.
TLS requires a certificate to be loaded on the phone in order to work.

Reboot phone and logged in .
Phone changed to “downloading configuration.”
Now working,.

I hope this works for you.

 

[Travis Harper]

Do you have a custom 46xxsettings.txt file, or are you using the Auto Generated file?

Travis