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Avaya index 2030 phones not ringing on IP403 DT

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tommydog

Technical User
Aug 27, 2009
43
GB
The 2030 Index phones are not ringing for incomming external calls in a hunt group. I went through the phone programming setup RINGING - ON using the hand sets but no joy....
 
is there a dot above the Group button, and not above No Calls and divert??

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!
 
are they ringing at all? ive seen the ringers forget to ring loads on 2030s, turn the volume up to the max it goes then back down to the level you want it at.

"There's a dog in the New Zealand section
 
In the handset programming there are 2 ringer settings one for internal and one for external, are they both turned on?

Also as Tom said are they ringing at all, its very common for the ringers to go faulty on these phones. Tap the phone on the desk whilst its supposed to be ringing does it start again?

ACS IP Office Implement
ACA IP Telephoney Implement
 
Tap the phone on the desk whilst its supposed to be ringing does it start again?
What page of the manual is that on? :)

"There's a dog in the New Zealand section
 
If you tap it on the desk three times it removes any call barring :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
oh jesus, not this again. :)



"There's a dog in the New Zealand section
 
Its on the accidentally droped one whilst changing it and it started working again page :)

ACS IP Office Implement
ACA IP Telephoney Implement
 
^lol. its so funny how you pick these things up.

"There's a dog in the New Zealand section
 
If he picks them up really funnily that could explain why he dropped it :)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 

Bain of my life!!!!

I have loads of sites where the 2030's stop ringing.
The display will show a call coming in and the message waiting light will flash.

If you unplug the phone and swap it with a worker suddenly they will both start to ring but wont last.

If you have the same problem then best bet is to change the phone.


ACA - Implement IP Office
ACA - Implement IP Telephony
 
I'm with RTGDFM on this.

Simply the phone is faulty. A swift tap on the top of the speaker will fix it for a bit sometimes.

Done it many times. Customers face is a picture when they catch you and say "You have to be joking?!?!?"

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!
 
The good old way of fixing things :)

Bang it with a hammer
If it breaks then it is broken and if it works it is fixed :)


RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
best way of fixing a 2030

gallon (4.5l) of diesel, a pile of DT phones, a DT expansion unit and or processor, and a box of matches.

Mix all but the final ingredient

Finally, retire to a safe distance and use the matches

Don't forget the marshmallows!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
ok - i get the picture... i seem to have the same problem on all phones fitted with headset and in off hook mode.
the volumes are set low and yes the internal and external rings are set to EXT RING ON. the GROUP dot is there and the Divert / No calls have NO dots............

which phone is everybody going for if we ditch all the 2030's ? ( IP403 DT 3.0 (40) ) These are mostly incomming calls via headset
 
>which phone is everybody going for if we ditch all the 2030's ? ( IP403 DT 3.0 (40) ) These are mostly incomming calls via headset

Like I said on another forum...

DT phones and 3.0.40 do not work....

(perhaps you could PM on that forum)

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
hi - matt knight - do you have a link to that thread ?
 
this one?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
Sorry tommydog I wasn't right clear!,

I've sent you a private message on the other forum.


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
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