Avaya IC 1

[jasonswan]

Hello all,

I am a bit of an IC NooB so any help or thoughts would be greatly appreciated. I have and continue to dig through the documentation but thought I better try here as well in parallel.

I am configuring Avaya IC 6.1 (to integrate to a G650/8500)and have all my core servers installed and 'up' I am trying to configure the ACD name parameter under Telephony, under the Configuation tab of IC Manager however when I right click as I am supposed to be able to I get no menu, where I would choose new and configure the ACD Name parameter...

Any thoughts anyone?

Cheers all!

 

[tweissin]

In the main ICManager screen (not the TS server editor), you need to go to the Configuration tab and add a new ACD name under the Telephony section in the tree.

Tom Weissinger
Software Engineer, Avaya Inc.

 

[jasonswan]

Hello tweissin,

I am trying to do exaclty that however when I right click I don't get the menu, so I can't add the ACD name, it's as if it is broken or I have missed something that would 'unlock' this if you will..

Thank you very much for any help.

 

[jasonswan]

Umm I found it, I had to use the button with the completely non-intuitive arrow on it.

I keep forgetting in the telephone world everything is designed to be awkward.

Thank you again, cheers.

 

[mclellan]

I just about fell off my chair laughing at that one!

I am using the Avaya Interaction Centre as well, and feel your pain!


Barry

 

[jasonswan]

And pain it is!

I am at the point where I wan't to turn up my Telephony Server however when I do, I get the error "exit code 128: Error, Server terminated abnormally:: TS" in the Alarm Monitor box and a pop up that reads "Unable to start server TS_Voice1 on 192.168.1.144@9,033. Server not available."

I assume I am missing some sort of dependency, a server service maybe?....

The servers I have UP and running in the default domain are:
ADU
Alarm
Blender
DUStore
DataServer
Directory
EDU
HTTPConnector
License
ORB
Report
Workflow
TS

I have also (Becuase I don't fully undertand the use for the domains in simply getting the T-Server talking with the switch) created these servers in the Voice 1 domain:
EDU
ADU
TS

I also have the a DUStore and Notification server in the Email domain.


Any thoughts or advice?

Thank you in advance for any responses.

 

[mclellan]

Sorry Jason,

We have been trying for literally a year and half to get the bugs worked out of our existing system, and I haven't to configure a new TS.

Hopefully tweissin can help!
Barry

 

[nohuhu]

i guess you're missing cti client software on that machine. ic uses cvlan integration, so you have to install cvlan client first, then add telephony server.

 

[jasonswan]

dwalin,

Actually that makes perfect sense to me, I did install the CVlan software on another machine to test the heartbeat with the MAPD card. I just didn't put 2 and 2 together, cheers.

Thank you very much!

 

[jasonswan]

That worked like a charm, thank you.