Avaya Hosted Solution - 9608's logging off randomly

[splittingcodec]

Hello

I'm looking to get some help with an issue that I've been having with the Avaya Hosted Platform. We use TelAgility to enable cloud services for a number of our customers, and recently I've been seeing a lot more trouble come through, where the 9608 users report that their phones log off on their own.

I've checked all extensions and user profiles and everything seems to be OK - VoIP settings match the rest of the working phones, there's no login idle time, no force login, and they log in over their own base extension so I know that's not an issue.

The customer swears up and down that their network is not causing this issue - they even have a VPN running directly to TelAgility.

Anything that you guys might have to help would be appreciated.

 

[DaIPOTek]

Seen this as well on TelAgility. They only say its a network issue and give you a few options to make sure are enabled or disabled. Not impressed so far.. If you find a resolution please post it!

 

[splittingcodec]

Will do. In my experience with TelAgility Support, they'll always point the finger away from their data center, unless you can explicitly prove that they have a fault. I guess that's where we make our living

I'll post here if i find a good solution to the problem..
Thanks!