Avaya extension conversion. 2

[John Payphone]

Hi, I'm new here so pardon my ignorance. I have an avaya rack with a R6 processor, partner 2 400E module R3.1, a partner messaging unit, and a 308EC module R3.0.

I'm trying 2 things. First, I would like to change the extension numbers, ie. 12 into 3312 or 555-3312.

Second, I have an old Panasonic cf29 toughbook with windows xp pro. How do I program my system with this??

Any help would be great.

 

[budbyrd]

The extensions are hard coded so there isn't a way to renumber them. It is easier to just program through X10 than trying to use the software.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[tylamb19]

Hi there and welcome!

First up, the extensions are hardcoded with the Partner systems. 12 will always be 12, there isn't a way to change the extensions. This is just by nature of most of these sorts of more analog key systems. If you want this ability, you'll have to step up to a full blown PBX, like an Avaya IP Office or something like that.

To administer from your PC with an R6, you'll need a modem (looks like the CF29 you have had the option for an inbuilt modem), this software from Avaya, and that's about it. To administer the Partner Messaging module, you will need to connect the LAN port on the Partner Messaging to a network, set the IP address using the serial interface (needs a specific pinout adapter, if you need it let me know), and this software for the Partner Messaging admin. The Partner Messaging will work over data networks and does not need the modem.

To get into the PACS R6 modem you'll have to plug your modem in to any extension port and open the admin software. Then use that to dial extension 76 which is the inbuilt modem. That will connect your to the PACS and let the system download the configuration. This will take a while and can pretty easily fail. If you run into difficulty, turn the speed of your computer's modem WAY down and it should work, albeit even slower.

Unfortunately working with systems this old, these are the sorts of things you'll have to deal with. But on the flip side the Partner ACS is still a great system to set up and use, and with the onslaught of licensing and subscriptions, will probably outlast most of the newer more advanced systems.

 

[John Payphone]

Thanks, I do need the serial adapter/pinout info. I do have the standard software but will need to get the message one.

My biggest issue is I need a standard 7 or 10 digit dial in number for my phone modem, for my payphone system to be able to call in to.

How do I do this if possible with this system?

 

[tylamb19]

The pinout is below:
***********************
355AF Adapter Pinout:
RJ45 adapter and DB9,
RJ45 DB9
1 9
2 8, 6, 1
3 4
4 5
5 2
6 3
7 not used
8 not used
************************
For your serial settings:
Bit Rate: 19200
Data bit: 8
Par: None
Stop: 1
Flow: none

For your direct inward dial issue, the easiest solution to that is to set up any of your given lines to ring to any of the given extensions. I.E. if you want 555-3312 (you'll need to connect the analog trunk with this number to Line 1 on the processor) to ring to only the phone on extension 12, set up Extension 12 with central tel program to ring for only Line 1 with all other lines set to no ring. Set all the other extensions to no ring on Line 1.

Same thing if you need to set extension 13 to ring for trunk 2 (555-3313), plug the line corresponding to trunk #2 into the Line 2 plug on the processor, then using central tel prog from extension 10, set extension 13 to ring for Line 2.

 

[John Payphone]

Is the analog trunk a system setting I can do with this system or do I need to get more components?? As I said, I'm new to this so I'm learning fresh stuff, I've never dealt with these things before.

I greatly appreciate your help.

 

[tylamb19]

The Partner ACS (excluding the T1 module which you don’t have and is relatively useless nowadays) only supports analog trunks.

Your system is set up for 10 analog trunks. There are 3 on the main processor module, 3 on the 308 expansion module, and 4 on the 400 module. They are labeled “Lines” and then are numbered 1-10 next to the port.

To use them, all you have to do is plug the POTS phone line from your provider into the corresponding line port. On the Partner ACS the trunk connections are referred to as “Lines” in the system and in the documentation.

 

[John Payphone]

I figured that would be the case. I am not looking for a true external line such as a pots, voip, or hardline.

I'm trying to generate an internal 7 or 10 digit number that I can dial in to from a specific modem to the system in order to do online local programming.

In other words, my own personal private network.

 

[tylamb19]

I don’t think what you’re trying to do with the system is possible on the Partner ACS. The Partner system is relatively limited in programming depth and due to the fact that it is a key system and not a full PBX switch. I think you’ll run into many issues with trying to use it for your purposes of trying to use it as essentially your own class 5 switch.

It would be possible on the IP Office as the extensions can be renumbered up to 15 digits in length. You could get an IP Office and an analog phone 8 expansion card for it on eBay and use that. It will support up to 32 analog phone extensions (four Analog Phone 8 cards) on a single system and is a much more capable system than the Partner ACS. For your needs of just calling between extensions, even a basic mode (or ironically even Partner mode) system with no licenses should be ok.

 

[Dexman]

To add a little bit to what tylamb19 said.

The Partner platform was aimed at small businesses. It offers a good set of features for that segment.

Next was the Merlin platform. The Legend & Magix were suited for medium sized businesses with the addition of T1, (limited) ISDN capabilities, OPX, E&M and limited configurable extension numbers.

Finally, the Definity platform was aimed at large companies and above with lots of features & flexibility.

I "FEATURE 00

 

[tylamb19]

Yep. Thanks for the addition Dexman. While the Partner system is decent for small business implementations (even today), the OP is trying to use it far beyond its capabilities.

OP would need the call switching features of something that can act as a class 5 switch (in OP’s case emulating a 5ESS, DMS-100, etc) so that leaves him with only the Definity in regards to the legacy systems, or, going more modern, a CM/Aura setup or an IP Office. All three have common lineage with the 5ESS actually, and in fact the Definity and CM system management commands are essentially identical to the ones used for 5ESS management.

OP, if you need more help I would be happy to help out with another solution involving a more capable system.

 

[John Payphone]

I'm game. I need a dial in number to call to in order for the modem to call to the payphone for programming.

If I could change it, that would be best. If not, that's fine.

 

[TouchToneTommy]

The partner will ignore all digits dialed after a valid extension number. If your payphone was connected to Ext. 23, and your modem was on an extension that has Intercom selected as the first choice in Auto Line Select, you could have the modem dial 232-1234 and it will still ring through to Ext. 23

 

[tylamb19]

Tommy, you are a g**d***** genius, I would have never thought about that. Pink for the theorized workaround alone.

 

[John Payphone]

When I get it going, I'll let you all know. Thanks so much!!