Avaya EC500 question 1

[Mark G]

Hi,
I have some users who are in one state (IP network region) and travel to another state (IP network region) so when they log onto phones with their extension they are now registered to the local region and their EC500 doesn't work. In fact, in some cases their EC500 is dialing someone locally using the first 7 digits of their cell number from their other state. As we get more of those types of users how can I best set them up so that doesn't happen and the EC500 dials out their correct number to the correct state every time? Thanks SO much! I am struggling to figure this one out.

 

[DAVIDPAYNE]

Do you have there full 10 digit number setup in Off-PBX station form?

 

[kyle555]

How many users? Be lazy and hard code location on page 1 in their station form?

Presuming your phones are H323 their dialing follows their region/location, which ultimately follows that location's ARS table.

Let's presume you have ample bandwidth between sites.
Let's also presume you've never set up proper toll bypass. If you did, then it wouldn't matter if you were at the NY or LA office, when you dial NY, you'd go out the NY trunks, and you probably wouldn't have this problem.

So, if these people have DIDs at their main office and they're logged in at another, then you're using WAN BW to get them a call to their roaming deskphone anyway. If you had their location hard-coded to their home location, then their outward calls would go out the trunks at their main office too.

And that makes sense, because if I have a DID and EC500 is on, it makes more sense to call the cell via the same trunk the call likely came in on rather than come in the user's main office, hop over the WAN and call out the trunks at the office they're visiting.

 

[Mark G]

@ DAVIDPAYNE: They do have their full 10 digit number in EC500 Off-PBX form BUT I had to add a one for it to work when they are in another region. For example is the cell number is 777-777-7777 I had to put it as 17777777777 when they are in Texas when they are usually in Montana (for example).

@ Kyle555: I never thought about just hard coded the location on the station form. I will give tat a try as that makes sense. I just thought their had to be another way to do this as I am sure other institutions have users with similar issues/setups.

 

[dialtonebone]

Mark that makes sense that you need to put a 1 in. It keeps the number absolute (1 being the country code, or in the US, the long distance code) as opposed to relative from a certain area/region. Similar to E.164.

 

[Mark G]

Great news! So I think it works now when I add the 1 to the number (example: 17777777777 instead of 7777777777) BUT when I do that the users cell number shows as the calling party ID and we'd like for the main number to show not the users direct work cell number. I am researching but any help would be greatly appreciated. I am in a much better spot than I was before this post. Thank YOU!

 

[ZeroZeroOne]

I have always found that putting the 1 in the number field throws off the station mapping when the user calls into the PBX from their mobile.

change off-pbx-telephone station-mapping 101                    Page   1 of   3
                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station       Application Dial   CC  Phone Number    Trunk       Config  Dual
 Extension                 Prefix                     Selection   Set     Mode
 101              EC500    1    -     7777777777       ars        1

Putting the 1 as the Dial Prefix still makes the outbound call to the Mobile as 1777-777-7777 but the INBOUND Caller ID from the mobile will match and present the station as the caller ID, not the mobile number.

 

[dialtonebone]

Great tip ZeroZeroOne...

Mark G - are they using the same configuration set?

 

[Mark G]

@randycarroll- Yes, pretty much every EC500 user in our company uses the same configuration set. Should that be different?