How does a Crystal report display more DN Out calls than the actual data from the server shows? I am new to working with the back side of the Avaya Aura data so when I pulled the DNOutCalls for a single day and the number of all by agent was vastly smaller than the Avaya CCMS crystal report I was stumped. does anyone have some insights on how the Crystal report could be so different? Thank you!
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Avaya DN Out Calls in Crystal Report not matching raw data on server any suggestions?
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