thread690-711401
Hey all! I have a request from a customer that is using Avaya deskphones and DECT phones connected with EC500 feature. In this moment when deskphone receives a call, the DECT phone is also ringing, which work as expected. When the customer is answering on the deskphone, on the DECT phone, the call is showed as missed. The customer wants that in that case, when the call is answered on the deskphone side, on the DECT side the call should be showed as answered and not as missed. Is that possible?
A colleague of mine told me that for WI-FI phones from Ascom it is a different symbol between a missed and answered call by the deskphones, but both kind of calls can be found in the call log at the missed calls.
Knows anyone if that will work on DECT phones. Thank you very much.
Regards,
crymy
Hey all! I have a request from a customer that is using Avaya deskphones and DECT phones connected with EC500 feature. In this moment when deskphone receives a call, the DECT phone is also ringing, which work as expected. When the customer is answering on the deskphone, on the DECT phone, the call is showed as missed. The customer wants that in that case, when the call is answered on the deskphone side, on the DECT side the call should be showed as answered and not as missed. Is that possible?
A colleague of mine told me that for WI-FI phones from Ascom it is a different symbol between a missed and answered call by the deskphones, but both kind of calls can be found in the call log at the missed calls.
Knows anyone if that will work on DECT phones. Thank you very much.
Regards,
crymy