AVAYA Contact Viewer (Verint Contact Viewer) Audit Tables

[riothng]

I have been exploring the eWare and Audit tables in the eWare DB for the AVAYA Contact Viewer in order to report on individuals accessing calls to review. I am wondering if anyone would like to share and discuss any best practices or experience. We have an AVAYA IP switch with AVAYA Contact Recorders, AVAYA Contact Viewer as the playback and Verint Speech Analytics. I am slowly working on making sure the CTI path is connected fully between all the solutions.

In the DB the SQL reporting of Login Names, calls viewed by month, etc are fairly easy to get but I want to know if any of you have some proven successes or suggestions working with this database.

Thank you,
Daniel

 

[intrigrant]

I think you should be on another forum:

http://www.tek-tips.com/threadminder.cfm?pid=690

If it ain't dutch it ain't much