Avaya Contact Store issues 2

[LORDxGOLD]

thread940-1369710
thread940-1689755
Just resolved a similar issue to the one that was experienced in the referenced threads (Contact Store stopped processing the messages, so a VRL folder which was local to our VoicemailPro was becoming extremely bloated w/ temp and wav files). The fix was indeed to change the VRLDir registry key, but I and all the forum entries I found were not taking into account the fact that it was a 64-bit machine.

So the actual path to change this was:
- HKEY_LOCAL_MACHINE
- SOFTWARE
- Wow6432Node
- Network Alchemy
- Voicemail
- Directory
I then changed the value of the VRLDir from a local path that was incorrect to the path of the VRL folder over the network on the VoicemailPro machine (this was a shared folder so I pointed the key to \\[IP_ADDRESS_OF_VOICEMAILPRO]\VLR). Hope this helps others!

 

[holdmusic34]

Thanks. Have you considered writing up an FAQ?

I'm clear but my fighter is down.

 

[janni78]

The installation manual is kinda stupid and just says it needs to be visible as a network share and not saying that you need to point it to the share.

"Trying is the first step to failure..." - Homer

 

[LORDxGOLD]

@holdmusic34 Yeah, I am considering it! I've been a lurker on here for only a bit, but I'm just starting to post.
@janni78 Not to mention the fact that I could not find a more up to date manual, but maybe this issue lied in my own detective skills.