Avaya Contact Recorder and Quality Monitoring

[telklass]

HI all,

Someone here please can explain what could be the cause of this issue,

I have both ACR and Quality Monitoring that are responsible to record agents calls, while making a research on ACR i found a particular agent do not has call recordings,for a particular time and date , however, for this exact time and date this same agent do has call recorded on Quality Monitoring.

Please advise , i look forward to your reply.

Thanks !