Avaya Contact Center Select + IPO

[Namelezz_boy]

Hi!

ACCS agents automatically go to state "NOT READY" if they don't answer a call after several seconds.
And where can I change this timer? Need to make more seconds of ringing before they go "not ready".

Thank you!

 

[aoh74]

[COLOR=Check the Call Presentation class for the user, then it can be updated under Configuration.#000000][/color]