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Avaya Contact Center Not Ready Reason Code

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Keggles

IS-IT--Management
Jul 30, 2014
35
US
Have an odd one, the Not Ready Reason Codes on our Avaya Aura Agent Desktop 6.4 v12.120.190.1213, the codes are not alphabetical if someone makes an adjustment to them. We have several departments and use department codes to organize IE.. CCC_Welcome_Center or PU_Bills if I make any adjustment to the name or number for the activity code configured as a "NOT READY REASON" then it drops to the bottom of the list under the drop down within the agents list. Is their any way to re-sort them alphabetically within the application NOT within the management URL.
 
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