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Avaya Communicator Softphone using VPN client connection working will but with no Audio.

Hazem101

Hazem101

Systems Engineer
Dec 19, 2023
1
CN
Hello Friends,
I am dealing with a customer some agents working remotely using a VPN connection to a Fortigate that is managed by another IT company. The VPN is established and I am able to connect to the IP Office. All the signaling is working, I can make calls, receive calls but with no audio, he has IPO Server Edition R 11.1.2.4.0, using the Avaya Communicator app as a softphone.
Note: I noticed that in the system status all agents that working remotely from home login with the ip of firewall. Is that right?
 
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disable the NAT option from the firewall policy.
Hazem the problem has been solved.
akhook abdulla;););):ROFLMAO::ROFLMAO:
 
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