Avaya Communicator help needed!

[tklamb]

I have just upgraded to CM 6.3 with System and Session Manager, soft-phone licenses, wifi connectivity to CM and I can't seem to find any good documentation on how to configure the Avaya Communicator app on my iPhone. What I have found seems very convoluted, can anyone break this down for me?

thanks

 

[7deedtz]

Identical to any SIP config, make sure you enable softphone for the ext, and on the iPhone, configure the SIP Domain, Session manager IP as your Call server/Outbound Proxy, etc,, try that

 

[tklamb]

Thanks I currently have no sip phones... so I am new to that arena but I have a sip phone configured in SM. Anyway I have followed your instructions but get a message on the iphone that "VoIP Phone Service Unavailable"

Under the VoIP settings on the iphone I have the ext/pw, IP address of system manager/port 5065 (not sure if this is correct)/SIP Domain/no TLS but get that error when I try and login.

 

[7deedtz]

check what port you using on your sip entities, sysmanager, sm ta.

SIP ext should register to Session manager not System manager. Sysmanager is only for Admin and back-end routing.

Your Proxy/Outbound or registration server should point to the Session manager

 

[tklamb]

ok well now I am getting "VoIP Login Error" incorrect ext or password

I have have made sure they are all correct, not sure where the error is...

getting closer

 

[gwebster]

If this is your first deployment of SIP, have a look at

https://downloads.avaya.com/css/P8/documents/100154012

and

https://downloads.avaya.com/css/P8/documents/100182873.