Avaya Communicator getting error msg "Incorrect extension or password"

[jdennis76]

I'm trying to use Avaya communicator for windows on a new IPO preferred edition 9.1.6. I've got TCP port 5060 enable on the LAN1 Voip tab. I've enabled office worker license for my users. All of the phone passwords are set to a 4 digit code. Is it the H323 phone password, the user password or the supervisor settings login that comes into play here.

I've only used Communicator on server editions and I thought I had to configure the XMPP domain domain name in one-x portal. Do one-x portal and Avaya Communicator have anything to do with each other?

Thanks,
Jason

 

[jdennis76]

Actually, I got it working. I had to put the IP Address in the domain field because the SIP registrar doesn't have the domain defined. At least that's what the configuration guide in maketing tools says.