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Avaya Communicator and Transfer Function
- Thread starter DaniWG
- Start date
teletechman
Technical User
Transferring a call
You can transfer a voice call to another contact after consulting the contact.
About this task
You can transfer calls using one of the two methods:
Unsupervised transfer: Transferring a call to the desired recipient without notifying about the incoming call.
Supervised transfer: Transferring a call to the desired recipient after notifying about the incoming call. This is typically done by putting the caller on hold and dialing the desired recipient. The desired recipient is then notified and if they choose to accept the call, the call is transferred to the recipient.
note Note
IP Office release 8.1 FP1, 8.1 FP1 service pack, 9.0 and 9.1 releases do not support transfer of a video call.
Procedure
Call the contact to whom you want to transfer the call.
Drag the contact card of the contact over the contact card to whom you want to transfer the call.
The system displays a pop up screen with a message asking if you would like to transfer the call.
To transfer a call:
For an unsupervised transfer: Dial the extension. When you hear a ring tone, hang up. The held call is automatically connected to the transfer recipient.
For a supervised transfer: Dial the extension, wait for the recipient to answer the call, and then confirm with the recipient that the transfer is acceptable. At this point, connect the transfer recipient and the held call by clicking the transfer button.
note Note
You can also transfer a call that is on hold from Microsoft Outlook plug-in, Call assistant, one-X Portal, thin client, or Avaya Contact Center by using the same extension and password to login that you used in the Avaya Communicator client.
From the knowledgebase
Mike
You can transfer a voice call to another contact after consulting the contact.
About this task
You can transfer calls using one of the two methods:
Unsupervised transfer: Transferring a call to the desired recipient without notifying about the incoming call.
Supervised transfer: Transferring a call to the desired recipient after notifying about the incoming call. This is typically done by putting the caller on hold and dialing the desired recipient. The desired recipient is then notified and if they choose to accept the call, the call is transferred to the recipient.
note Note
IP Office release 8.1 FP1, 8.1 FP1 service pack, 9.0 and 9.1 releases do not support transfer of a video call.
Procedure
Call the contact to whom you want to transfer the call.
Drag the contact card of the contact over the contact card to whom you want to transfer the call.
The system displays a pop up screen with a message asking if you would like to transfer the call.
To transfer a call:
For an unsupervised transfer: Dial the extension. When you hear a ring tone, hang up. The held call is automatically connected to the transfer recipient.
For a supervised transfer: Dial the extension, wait for the recipient to answer the call, and then confirm with the recipient that the transfer is acceptable. At this point, connect the transfer recipient and the held call by clicking the transfer button.
note Note
You can also transfer a call that is on hold from Microsoft Outlook plug-in, Call assistant, one-X Portal, thin client, or Avaya Contact Center by using the same extension and password to login that you used in the Avaya Communicator client.
From the knowledgebase
Mike
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