Avaya Communication Programming

[JoeyWil1]

I have a CS1000E and we are in the process of migrating over to Avaya Communication Manger. On the CS1000E I have 4 phones that each have their own DN on Key 0. All 4 of these phones also have an MCR key on another button that is an option out of a menu. They can in effect answer 4 calls at the same time via these buttons. How can I duplicate something similar to this in Communication Manager. I would want each of the phones to have their own private DN as their main number but each of the phones will also need the ability to answer calls from the menu on a separate button and they will need the ability to have up to 4 simultaneous calls at the same time. The reason for a separate button is they will greet the caller with a different answer greeting than they would a call to their private phone number.

 

[Ronster]

You could set up bridged appearances for the 4 "MCR" keys.

e.g. Set up 4 dummy "MCR" extensions 54001-54004. These will have an X in the Port field so not physically attached to a PBX port.

Extension: 10801 (the DN of the phone)

BUTTON ASSIGNMENTS
 1: call-appr                            5: brdg-appr  B:1  E:54001
 2: call-appr                            6: brdg-appr  B:1  E:54002
 3: call-fwd   Ext:                      7: brdg-appr  B:1  E:54003
 4: send-calls Ext:                      8: brdg-appr  B:1  E:54004

Make sure you also change Bridged Call Alerting? to Y. This is usually on page 2 of the station form.

_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino

 

[kyle555]

I know a lot about these PBXs. Maybe it's a Monday morning thing, but to be honest. I really don't know. I hope I learn from some of the experts here

Bridged appearances could work. But they're of a single key. So, each would need keys 1-4 of that set to appear on each - so, burn 4 keys, not 1.

Those people in a coverage answer group could have calls for a virtual extension cover to a path that covers to the group. It wouldn't be limited to 4 calls though, and it would ring on the next available key of those users, so you wouldn't get the differentiation of different keys for personal vs group calls.

It's not the most license-conscious solution, but if each of the 4 users had a second extension/station - say 101,102,103 and 104 each had another extn 201,202,203,204 where key 1 (or the first call-appearance) of 201 appears on 101, key 1 of 202 on 102, etc and your flow went to a virtual station that had a coverage path to a cover answer group including 201,202,203,204, then anything to that extn would go to the coverage answer group, and anything in the answer group rings the next available key on that set (to say, the 1st key of 201-204) and then if 204 answers, then the next call would ring key 1 on 201-203 and key 2 on 204 (which you don't have another appearance of). The ugly part is that it takes 4 extra station licenses. There must be an easier way.

 

[Ronster]

What might be better is to forget about the keys being associated with the different call types and just route them into 4 different hunt groups.
The phones (assuming they are digital with a display) can show the name of the hunt group the call is coming from.


_______________________________________________________________
I stay away from the telephone if at all possible.
Lee Trevino