Avaya Communication Manager 5 ATTD with LDN

[ejvl]

Hi, question about CM 5 configuration
One of our customers have one attendant configured.
In the DialPlan, I’ve set Dialed String 9, Total Length 1, Call Type Attd.

Customer use a LDN configuration. Incoming numbers routed to the LDN, with tenant 1.
In tenant 1 we’ve configure an Attendant Vectoring VDN number and in the VDN a Vector of course.

01 wait-time 2 secs hearing ringback
02 queue-to attd-group
03 goto step 11 if queue-fail
04 wait-time 2 secs hearing silence
05 announcement 1234
06 wait-time 25 secs hearing ringback
07 announcement 4321
08 goto step 6 if unconditionally
09 stop

With incoming calls, everything works fine, queue working fine, announcements working fine.

But when other users call “9”, they should be routed directly to the ATTD group. In the trace, it looks like correct.

15:31:38 Calling party trunk-group 1 member 2 cid 0x8d
15:31:38 Calling Number & Name NO-CPNumber NO-CPName
15:31:38 active trunk-group 1 member 2 cid 0x8d
15:31:45 dial 9
15:31:45 term attendant-group 1 cid 0x8d
15:31:45 dial 9
15:31:45 ring attendant-group 1 cid 0x8d
15:31:47 idle trunk-group 1 member 2 cid 0x8d

But when the ATTD is in a conversation, busy, and users call “9”, they heard announcements, and not ringing on line 2 of the ATTD.

In dialplan we’ve configure “9” as ATTD, but why I hear an announcement when ATTD is busy and I call 9? How is that possible?

Thanks!