LaurenHider
Technical User
I'm new to using Avaya Aura CM and wondered if someone could clarify some bits
- I've been told that when running reports on agents, it will not detail or you cannot run a detailed report which includes their current or last extension. Is this true?
- How do I go about running a report on ALL agents set up in the system for licences One-X, CMS Agent, CMS Supervisor and Elite?
- Are you able to get details on an agent including extension using just their login ID and how would you do this?
Many thanks for any help
- I've been told that when running reports on agents, it will not detail or you cannot run a detailed report which includes their current or last extension. Is this true?
- How do I go about running a report on ALL agents set up in the system for licences One-X, CMS Agent, CMS Supervisor and Elite?
- Are you able to get details on an agent including extension using just their login ID and how would you do this?
Many thanks for any help