Avaya CMS Supervisor Question

[rtsoi]

Is there a way to publish Real Time Reports to a web page or something so that other agents can see who is logged in or Aux?

We sometimes have Agents who forget to Auto In after logging in so other agents are flooded with calls. These agents won't have access to CMS Supervisor but can at least see who is not picking up the slack.

 

[biglebowski]

there is a web client for CMS but it still needs them to log in and run the report.

We use RMG for a wallboard and web based dashboard but I don't think there's anything built into CMS that allows a web based wallboard type view.