Avaya CMS Reporting on Vector and Extensions

[ihcc2uni]

I'm still new to our Avaya system as our previous admin let the company. I've been asked to get a report that shows how many calls were answered by each extension.

It is for vector x4138 that rings to 4 extensions (x.4145, x.5831, x.5830, & x.5832). Is it possible to generate a report like this?

Thanks in advance!

 

[ZeroZeroOne]

Avaya Communication Manager does not have any built-in reporting tools. You will have to enable CDR (Call Detail Reporting) and have a software package such as VeraSMART from Calero.

Assuming you did have CDR, you would also need to enable call reporting on those stations:

change intra-switch-cdr                                         Page   1 of   3
                           INTRA-SWITCH CDR

                                Assigned Members:   11   of 5000   administered
   Extension          Extension          Extension          Extension
   4915
   4224
   4247
   3051
   3052
   3053
   3057
   3081
   3082
   3083
   3084




Use 'list intra-switch-cdr' to see all members, 'add intra-switch-cdr' to add
new members and 'change intra-switch-cdr <ext>' to change/remove other members

A simple way to check to see if you are collecting any CDR info:

status cdr-link
                                CDR LINK STATUS
                   Primary                      Secondary

       Link State: up                           CDR not administered

      Date & Time: 2015/10/14 03:15:10          0000/00/00 00:00:00
  Forward Seq. No: 0                            0
 Backward Seq. No: 0                            0
CDR Buffer % Full:   0.00                         0.00
      Reason Code: OK

If either link status is UP then you do indeed have a CDR reporting tool of some kind.

 

[ihcc2uni]

I did the status cdr-link and got this:

status cdr-link
                                CDR LINK STATUS
                   Primary                      Secondary

       Link State: CDR not administered         CDR not administered

 Maintenance Busy?

So it looks like I don't have that reporting option. What is the command to enable it?

 

[ZeroZeroOne]

Well, there's a few steps to turning it on but the point is you need a 3rd party device/software package to collect, store, and process the data.

The CDR Link dumps the raw data out for every call. That adds up to a ton of data every day for busy systems and without a CDR package, it's a moot point.

Sad to say, but if you really need reports like that then someone will have to spend some money.

 

[ihcc2uni]

Ok, thanks for the insight!

 

[Stinney]

Are the extensions in vector 4138 extensions or agent logins?

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[ihcc2uni]

They are extensions.