In a real-time report I need to display the number of agents who have a certain split and who occupy certain telephone positions.
For example:
all agent who have skill X and occupy workstations with telephone extensions greater than YYYY.
How can I do it?
I was thinking of using the csplit table but there is no extension field and in the cagent table I can't find anything that can give me the number of agents staffed.
Help me!
I use cms supervisor
For example:
all agent who have skill X and occupy workstations with telephone extensions greater than YYYY.
How can I do it?
I was thinking of using the csplit table but there is no extension field and in the cagent table I can't find anything that can give me the number of agents staffed.
Help me!
I use cms supervisor
