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AVAYA CMS - Percent of calls holding less than 2 minutes

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KYWEST

KYWEST

MIS
May 20, 2024
1
US
Hi, I am looking for a report to identify the percent of calls that held for less than 2 minutes. My call data is currently collected in 30 minute intervals so currently I can only see the average hold times.
 
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You would need ECH.
Also, post here: forum690
 
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Hi Kywest,

Do you have ODBC?

cmsodbccheck_sofnzy.jpg


C.
 
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