Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

AVAYA CMS - Percent of calls holding less than 2 minutes

Status
Not open for further replies.
KYWEST

KYWEST

MIS
May 20, 2024
1
US
Hi, I am looking for a report to identify the percent of calls that held for less than 2 minutes. My call data is currently collected in 30 minute intervals so currently I can only see the average hold times.
 
Sort by date Sort by votes
You would need ECH.
Also, post here: forum690
 
Upvote 0 Downvote
Hi Kywest,

Do you have ODBC?

cmsodbccheck_sofnzy.jpg


C.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Akram1978
  • Question
WFM - incorrect volume number of calls
Replies
0
Views
195
Akram1978
Akram1978
G
  • Question
Avaya Merlin Magix
Replies
5
Views
435
Guy Gudhart
G
Paulo H.
  • Locked
  • Question
Doubt about how the Softhone Avaya send the call data for a new IVR
Replies
1
Views
255
ipohead
ipohead
IPEXE
  • Locked
  • Question
End of Epabx
Replies
5
Views
603
keyset6
keyset6
infinite_loop
  • Locked
  • Question
provisionne avaya 9611g with Wildix|?
Replies
1
Views
143
ipohead
ipohead

Part and Inventory Search

Sponsor

Back
Top